well it has to be one or the other, hopefully it’s in the cable , it takes hours of fighting to stay on, virus protection says everything's ok in that area, so please bare with me , it has taken a long time just to get in here & say bare with me lol! hubby has offered to buy me a lap top, what a a sweetie! hopefully it’s just a kink in the cable, if not it may have to wait till after Christmas